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At AUTO HD MARKET, we are committed to providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase, please review our return policy below.
*By placing your order, you acknowledge that you have read and agree to our Terms & Conditions and Refund Policy.
You have 30 days from the date of your order to request a return.
To qualify for a return, the product must:
Be unused and in the exact same condition as received.
Be free from any signs of use, installation, or testing.
Be returned in its original packaging with all included accessories.
Be accompanied by a valid proof of purchase.
To request a return, please contact us at info@autohdmarket.com before sending your item.
Returns sent without prior authorization will be refused.
Our products are intended to dispense cleaning solutions and liquids. Once any liquid of any kind has been introduced into the product, it is considered used and becomes permanently ineligible for return, refund, exchange, or store credit.
This includes, but is not limited to:
Water
Car shampoo
Soap
Foam soap
Degreasers
Cleaning chemicals
Wax solutions
Any other liquid or chemical product
For hygiene, safety, quality control, and resale reasons, we cannot accept returns of products that have contained any liquid, regardless of:
The length of time the product was used.
The quantity of liquid introduced.
Whether the product appears clean after use.
Whether the customer is satisfied with the product.
Whether the request is made within the 30-day return period.
By using the product with any liquid, the customer acknowledges that the product has been accepted as delivered and waives any right to return it except where prohibited by applicable law.
Any returned product found to contain residue, moisture, odors, cleaning agents, or evidence that liquid has been used inside the product will be refused or returned to the customer without a refund.
Please inspect your order immediately upon delivery.
If you receive:
a damaged product,
a defective product upon arrival, or
the wrong item,
you must notify us at info@autohdmarket.com within a reasonable time after delivery and include clear photographs or videos showing the issue.
We will review your claim and, if approved, provide a replacement, repair, or refund in accordance with applicable consumer protection laws.
Before initiating a chargeback with your payment provider, customers agree to contact AUTO HD MARKET to allow us the opportunity to resolve the issue.
By placing an order, customers acknowledge and agree to this Return & Refund Policy.
AUTO HD MARKET reserves the right to provide this policy, order confirmation, shipment tracking, delivery confirmation, customer communications, and any supporting evidence to the customer's payment provider in response to any payment dispute or chargeback.
Chargebacks submitted for products that are clearly excluded from our return policy may be contested using all available evidence, including but not limited to order records, shipment tracking, delivery confirmation, product usage evidence, customer communications, photographs, and this published Return & Refund Policy.
If you have any questions regarding our Return & Refund Policy, please contact us at:
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including:
• Hazardous materials, flammable liquids, or gases
We also do not accept returns on sale items, promotional items, or gift cards.
If you have any questions about a specific item, please contact us before placing your order.
Exchanges
The fastest way to receive a replacement item is to return the original item. Once your return has been approved, you may place a new order for the replacement product.
Order Cancellations
Orders may be canceled free of charge before they have been processed and shipped.
Once an order has been processed, shipped, or is already in transit, it can no longer be canceled without incurring a processing fee.
Customers who request a refund for an order that has already been processed, shipped, or is in transit will be subject to a 15% restocking and processing fee. This fee covers payment processing costs, fulfillment costs, packaging, handling, and logistics expenses.
By placing an order with AUTO HD MARKET®, you acknowledge and agree to these cancellation terms.
European Union 14-Day Cooling-Off Period
If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without justification.
To qualify, the item must be unused, in its original packaging, and accompanied by proof of purchase.
Once your returned item has been received and inspected, we will notify you by email whether your refund request has been approved or denied.
If your return is approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.
All approved refunds are subject to a 15% restocking and processing fee, which will be deducted from the total amount refunded.
This fee covers, but is not limited to:
Payment processing fees.
Order handling and fulfillment costs.
Packaging and inspection costs.
Administrative processing expenses.
The 15% fee applies to:
Approved returned orders.
Orders canceled after they have been processed.
Orders that have already entered the shipping process or are already in transit when a cancellation or refund request is submitted.
Original shipping charges are non-refundable unless the return is the result of our error (such as receiving the wrong item or a verified defective product).
Customers are responsible for all return shipping costs unless otherwise required by applicable law.
Refunds will not be issued for:
Products that have been used with any liquid, water, soap, shampoo, chemical, or cleaning solution.
Products showing signs of use, wear, damage, misuse, modification, or improper handling.
Returns sent without prior authorization.
Returns that do not meet the eligibility requirements outlined in our Return & Refund Policy.
If a returned product is found to be ineligible for a refund, it may be returned to the customer at the customer's expense.
If more than 15 business days have passed since your refund was approved and you have not received your funds, please contact us at info@autohdmarket.com.
Contact Information
AUTO HD MARKET®
Email: info@autohdmarket.com
Website: www.autohdmarket.com
